City of Devine
303 South Teel Drive
Devine, Texas 78016
Phone: 830-663-2804
Fax: 830-663-2208
Hours: 8:00am-12:00pm
and 1:00pm-5:00pm
Utility Department phone lines are answered by the Medina County Sheriff's Office after 5:00pm Monday thru Friday, weekends and holidays.
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Head Utility Billing Clerk: Celina Rodriguez
Utility Clerk: Alma Rios-Flores
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The mission of Devine Municipal Utilities is to provide reliable utility service for our owners at the lowest reasonable cost; to maintain and operate facilities that will assure safe potable water and wastewater treatment, giving due consideration to conservation and environmental impacts; and to plan for the future to assure adequate resources with progressive but sound economic reasoning.
Our drive through is availabe from 8:00am to 5:00pm Monday through Friday and is for utility payments only. No walk ups will be accepted for safety reasons.
Payment Options
We accept cash, checks, credit or debit cards, money orders and cashiers checks. No post dated checks will be accepted.
Make sure you include your bill stub with your payment. If no stub can be provided, please include the name on the account, address or account number to ensure the proper account is credited.
The City of Devine has established an Identity Theft Prevention Program which does not allow us to disclosed confidential information to anyone other than the person(s) on the account. Please review our documentation on account identity theft prevention and verification below:
 Confidentiality Request Form
Identity Theft Flyer
Identity Theft Flyer (Spanish)
SERVICE PROBLEMS
Water Billing Inquiries
 For water billing inquiries, please contact Customer Service at 830-663-2804.
Water Line Problems
The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the responsibility of the customer. For Service inquiries, contact the City at 830-663-2804.
Sewer Line Problems
The City maintains the mains and lateral lines to the property line tap. Trouble in the line between the tap and the house is the responsibility of the customer. For service inquiries, contact the City at 830-663-2804.
Refuse
All refuse collection and disposal within the City is performed by Alamo 1. For service inquiries or problems, please report to 830-663-2804
DEPOSIT RATES
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WATER
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SEWER
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| Home Owner |
$40.00 |
$20.00 |
=$60.00 |
| Home Owner (non-city resident) |
$50.00 |
$50.00 |
=$100.00 |
| Renter |
$150.00 |
$150.00 |
=$300.00 |
| Home Owner Over 62 |
$20.00 |
$10.00 |
=$30.00 |
| Renter Over 62 |
$25.00 |
$12.50 |
=$37.50 |
| Business * |
$50.00 |
$50.00 |
=$100.00 |
| Active Military |
$50.00 |
$50.00 |
=$100.00 |
| Housing Authority Renters |
$75.00 |
$50.00 |
=$125.00 |
| Contractors/New Construction |
$225.00 |
$225.00 |
=$450.00 |
- Hotels, Motels, Laundromats & Restaurants: variable deposit based on the average of the previous occupant’s last three months’ bills.
- Home owners must provide legal proof of ownership in order to pay Homeowner’s Deposit. No rent or lease to own will be accepted as an ownership.
- Deposits must be paid in full before services can be connected.
- View our calendar for deadlines on utility bills due and cutoff dates.
- Housing Authority Renters need to provide copy of the Housing Contract.
- Realtors: in order to have 24 hour water service for inspection, there is a $10 turn-on fee & $10 turn-off fee, which needs to be paid up front.
UTILITIES
 Meters are read around the 12th of every month. If you feel there is something wrong with your meter, please notify the city office at (830) 663-2804.
The city utility bills are mailed out by the last working day of the month. They are due on or before the 15th of each month if you wish to pay without penalty being added. After the 15th, a 10% penalty will be added to your current bill and your account will be considered past due. If your bill is not paid within 10 days after the original due date, you will be subject to disconnection. However, keep in mind that disconnection dates are tentative and subject to change.
A $30 Administrative Fee and the full balance of your account must be paid before services are restored. Customers who reconnect without authorization will be assessed an additional $25 theft of service fee, $12.50 broken lock fee and may be reported to the Police Department for theft of service.
The City will charge a $50.00 fee for anyone who breaks a City lock out device along with a $48.00 labor fee and may be reported to the Police Department for theft of services.
WATER RATES
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The monthly rates and charges for the sales made of services rendered by the water and wastewater system of the City of Devine, Texas, are hereby established, levied, set and prescribed as follows:
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MONTHLY WATER USE (RATE PER 1,000 GALLONS)
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Inside City |
Outside City |
| Base Rate |
$19.74 |
$39.48 |
| Every 1,000 up to 10,000 |
3.45 |
4.29/1000 |
| Every 1,000 from 10,001 to 20,000 |
3.58 |
4.29/1000 |
| Every 1,000 from 20,001 to 30,000 |
3.74 |
4.29/1000 |
| Every 1,000 from 30,001 to 55,000 |
3.94 |
4.29/1000 |
| Every 1,000 from 55,001 to 80,000 |
4.12 |
4.29/1000 |
| Every 1,000 from 80,001 to 130,000 |
4.29 |
4.29/1000 |
| Every 1,000 from 130,001 to 180,000 |
4.49 |
4.49/1000 |
| Every 1,000 over 180,000 |
4.63 |
4.63/1000 |
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| SENIOR CITIZENS - 62 AND OVER |
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| First 2,000 Gallons |
$19.74 |
$39.48 |
| Every 1,000 from 2,001 to 10,000 |
3.43 |
4.29/1000 |
| Every 1,000 from 10,001 to 20,000 |
3.58 |
4.29/1000 |
| Every 1,000 from 20,001 to 30,000 |
3.74 |
4.29/1000 |
| Every 1,000 from 30,001 to 55,000 |
3.94 |
4.29/1000 |
| Every 1,000 from 55,001 to 80,000 |
4.12 |
4.29/1000 |
| Every 1,000 from 80,001 to 130,000 |
4.29 |
4.29/1000 |
| Every 1,000 from 130,001 to 180,000 |
4.49 |
4.49/1000 |
| Every 1,000 over 180,000 |
4.63 |
4.63/1000 |
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| Water Rates for Non Residential/Contractors |
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Non Residential/Contractors |
| Base Rate |
$39.48 |
| Every 1,000 up to 10,000 |
7.50/1000 |
| Every 1,000 from 10,001 to 20,000 |
7.65/1000 |
| Every 1,000 from 20,001 to 30,000 |
7.65/1000 |
| Every 1,000 from 30,001 to 55,000 |
7.65/1000 |
| Every 1,000 from 55,001 to 80,000 |
7.65/1000 |
| Every 1,000 from 80,001 to 130,000 |
7.65/1000 |
| Every 1,000 from 130,001 to 180,000 |
7.65/1000 |
| Every 1,000 over 180,000 |
7.65/1000 |
If at any time the Edward’s Aquifer puts a restriction on the City, the City can terminate selling water to Non Residential/Contractors.
These rates are applicable to all sales or service of water. All leakage between a meter and a building is the responsibility of the owner, tenant or occupant of the building.
View the Water Quality Report 2010 here.
EAA (EDWARD’S AQUIFER AUTHORITY) FEE: Flat fee for each active water account based on the annual permit fee required from the city by the EAA. This additional flat fee may vary depending on the number of active water accounts.
SEWER RATES
Residential Customers: The monthly service charge for each year is based on the average of the three
Winter months’ (December, January and February) metered water billing.
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Senior Citizens |
$16.38 Flat Rate |
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First 1,000 gallons per month |
$16.38 |
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All excess of 1,000 gallons |
$2.61/per 1,000 |
New Customers: The monthly service charge is based on the monthly metered water usage for
the first three months and, thereafter, an average of the three winter months.
Business and Commercial: The monthly service charge is based on the monthly metered water
usage.
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First 1,000 gallons per month |
$16.38 |
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All excess of 1,000 gallons |
$2.61/per 1,000 |
NEW TAPS
| WATER TAPS |
SEWER TAPS |
GATE VALVE |
| ¾” -- $ 714.26 |
6” -- $ 800.00 |
$25.00 |
| 1” -- $ 1,000.00 |
A reducer will be installed from 6" to 4" @ property line on cleanout |
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| 2” -- $ 1,377.85 |
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Customer will pay for the cost of the line extension of water and sewer mains. Cost will be determined by Public Works and will be based on estimated cost of material, labor and/or equipment.
Customer making sewer taps will be responsible for connecting to the city line within 60 days of the date that sewer tap was paid to the city.
TRANSFERRING
If you decide to transfer to a new residence in town, please contact the City Office. A $10.00 charge per service will be added to the next month’s bill when accounts are transferred from one address to another.
Keep in mind when transferring, the City will only allow 7 days to keep services on at previous address. If more days are needed, customer will be responsible for paying an extra deposit. Contact City Hall for more information on deposit amounts.
FINALIZING YOUR ACCOUNT
If you decide to move out of the City, please contact the office to finalize your account so that we can update your forwarding address.
OTHER INFORMATION
The City will charge $25.00 for each returned check. The City retains the right to terminate utility services immediately if the customer does not pay their account in full. Termination of utility services will be automatic if this is the second insufficient funds check received by the City during the past one (1) year period or if payment was made to avoid disconnection.
If you have any questions, please contact the City Office at (830) 663-2804. Lobby hours are Monday through Friday, 8 am-12:00 Noon and 1:00 pm-5:00 pm. The drive-thru window is staffed Monday through Friday, 8am-5pm. The night drop (located at the drive-thru window) is available 24 hours a day.
Others charges:
Anyone requesting a work order for a line locate will be charged $20.00 per service for the city to locate the lines for the customer. If the customer does not have an account with the City where it can be debited to their account, the fee will be collected before the work order is done. The City will do a work order and complete it within a two week period. If a problem due to unusual circumstances arises, then the city shall extend the period for completing the work order.
The City will not charge for the first service call on a work order, but will charge a $10.00 fee for each service call made after the first call to the same address for the same work order.
- The City will charge a $10.00 fee for a work order to turn off and turn on water meter, if the customer does not have a valve on their side.
- Any customer not having a cut-off valve installed will need to install one to be able to turn off their water meter in the event there is a water leak on your side.
- The City will charge a $50.00 fee for anyone who breaks a City lock out device along with a $48.00 labor fee and may be reported to the Police Department for theft of services.
- If a customer calls in with water or sewer problem and the problem is on the customer’s side, there will be a charge of $10 added to their bill.
- Data Logs: a customer can request a data log is they feel their consumption is high. There isn’t a fee for requesting it, but the city will charge $0.10 per page if the customer wants a copy of the data log. A request need to be made to the city and it can take up to two weeks to get the data log completed.
- Meter Testing: if a customer is not satisfied with the results from the data log & they would like the meter tested, there is a charge for this service, based on what the company charges the city for testing the meter. If the meter is within AWWA standards or registering below the AWWA standards, the customer will be responsible for the cost of the water consumption and the testing fee. If the meter fails to meet AWWA standards of registering above AWWA standards, the city will make any necessary adjustment to the bill & refund the meter testing fee to the customer.
- Cut-off: if a customer has services interrupted due to an NSF or non-payment, the city requires full payment of the account which includes past due, current and the reconnect fee to have the services restored.
Please review our documentation on water conservation and rebate programs below:
Water Conservation Program (Commercial/Industrial/Agriculture Users)
Water Rebate Program
Water Survey Program (single Family and Multi-Family Customers)
Water Waste Prohibition Policy
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